FAQs
What types of footwear do you offer?
We offer a variety of footwear, including:
- Casual Shoes: Perfect for everyday wear.
- Formal Shoes: Ideal for professional and formal occasions.
- Sports Shoes: Designed for performance and comfort during athletic activities.
- Specialty Footwear: Custom options for specific needs.
How do I contact customer support?
You can reach our customer support team via:
- Email: contact@ssfootwearindustries.in
- Address: Inside sahkari jin, Talod Road, Dhansura-383310, Gujarat, India
How can I update my account information?
You can update your account information by logging into your account on our website. If you need further assistance, contact us at contact@ssfootwearindustries.in.
How can I unsubscribe from your newsletter?
To unsubscribe from our newsletter, click the "Unsubscribe" link at the bottom of any email you receive from us. You can also manage your email preferences in your account settings.
How can I place an order?
To place an order, follow these steps:
- Browse our website and select the products you wish to purchase.
- Choose the size and quantity, then click "Add to Cart."
- Proceed to checkout and provide your shipping and payment information.
- Review your order and confirm the purchase.
What is your return and refund policy?
For information on returns and refunds, please refer to our Return and Refund Policy. In general, items must be unused and in their original condition for a return. You can initiate a return by contacting us at contact@ssfootwearindustries.in
How do I know which size to order?
We provide a size chart on our website to help you choose the correct size. If you are between sizes or unsure, we recommend ordering the size that best matches your measurements or contacting our customer support for assistance.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at contact@ssfootwearindustries.in with your order number and details of the issue. We will assist you with a replacement or refund as needed.
What payment methods do you accept?
We accept various payment methods including:
- Credit/Debit Cards
- UPI
- Net Banking
GPAY
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also check your order status by logging into your account on our website.
Do you offer international shipping?
Currently, we only offer shipping within India. We are working to expand our shipping options in the future.
What is the estimated delivery time for my order?
At S. S. Footwear Industries, we strive to deliver your orders as quickly as possible. The estimated delivery time can vary based on your location and the availability of the products you ordered.
- Minimum Delivery Time: 3 business days
- Maximum Delivery Time: 10 business days
What factors can affect the delivery time?
everal factors can influence the delivery time of your order, including:
- Location: Deliveries to remote or rural areas may take longer than those to urban centers.
- Product Availability: If an item is out of stock or requires additional handling, it may take longer to ship.
- Public Holidays: Orders placed during public holidays or peak seasons may experience delays.
Who can I contact if I have more questions about my delivery?
If you have any questions or concerns about your delivery, please feel free to contact our customer support team at contact@ssfootwearindustries.in